Consider a way to mark tickets as long term task or memorandum, and configure JIRA

Some tickets, like INSTRM-6 or INSTRM-7, are better to be kept active than just closing as DONE or WONTFIX. Also we'd better to flag these kind of tickets to make easily filter out them from other tickets as a list, than just left them active.

There could be several ways, such as:

• adding new status or resolution to be applied to these
• having a label (or new field) to mark these

cloomis will try to consult with swinbank for good way(s) to go.